I have a networked HP photosmart c6380 AIO on xp. I had just returned a 5 pack of ink that just gave me the same error. When i received the ink (in 2 days with s.s. shipping, nice job again) The black cartridge ink I purchased through toner-planet gave me the same "damaged or incompatible cartridge". Even though the printer showed them as hp cartridges installed with full ink levels. The dry cartridges were still accepted when reinstall. which led me to believe the chips on the new cartridges had changed. The seller mentioned at the end of 2011 they had. the 564xl black i noticed has been down graded also from 850 pages to 550 and is about 30% smaller in size. Still fits though.
After 4-5 emails with Toner-Planet and no help from hp customer service. Toner-Planet had mentioned in email 3 if I had checked the printer for updates. I had updated the software early 2011 but went to the HP.com support and driver page, No updates in the firmware or software section within 8 months before the date I purchased it. I then checked the HP solution center(the installed software which I updated months ago) hit help, check online for updates. It found 2, A diagnostic program and another for pc connectivity issues(not my problem). installed the diagnostic software and it accepted the black cartridge as theirs. one by one I installed the rest woth success.
I'm happy my printer still works. It has been good to me for the 18 months I've owned it. Even happier with the sellers working with me. Looking at online support forums, I'm not the only one with this issue. So use the software's check for updates and just install them all no matter how useless they may seem. Will use this seller again and again from now on.
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Not worth the price. i expected more volume of printing based on the cost of the 5 pack ink i purchased.
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