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Update to initial review:As you can read below, the order did not go well, but the company responded twice, on two separate issues, and kept at it until I was happy. I admire this response.
A few days after I wrote the below review, the printer stopped working. The company responded by email, always quickly, and I explained what I had done and what was wrong. They asked me to look at the small numbers on the sensors, and they confirmed, after I sent them pictures, that the sensors were the wrong ones for the perfectly fitting cartridges (they didn't say "Dell 3130"). They promised to send four new sensors, and they did, although they took several days to arrive. I installed the "new" sensors on the cartridges, and now all appears to be well. The color printouts look very good, and I am not getting ominous warnings from the printer. So I would raise the rating from 3 stars to 3.5 stars if I could, because despite the hassles, the company followed up and resolved the problems. They really appear to be trying.
The sad thing is that this would have been a five star review if they had shipped faster and with the right sensors: the printer works fine now, and the price is good.
---initial review starts here---
Eleven days after ordering, I still hadn't received the order. I emailed the company, Toner Tap, and they apologized via email the next day, and they offered to rebate half the shipping, and told me the package would arrive the next day, which I already knew because of the tracking info, but twelve days is too long. Toner Tap then asked me to give them a better rating than the two stars I'd proposed, after they credited my card. It was not a quid pro quo, but rather an after-the-fact request.
So I installed the cartridges, and because (apparently) the sensors did not have the small prongs that the original ones had, the printer gave an error message and said to "call support". I pried the sensors off of the old cartridges, and snapped them on the ones from Toner Tap, and they then installed and printed okay, but the printer still thinks that the cartridges are empty, which is irritating, and might cause angst later, although I'm not sure.
So I'm not sure how to rate them: the Toner Tap ones are a lot cheaper than the high priced Dell ones, and the company responded quickly and with an offer of cash, which I appreciate, although faster shipping would have been better. And I added one star for the fast, sincere response.
But these cartridges aren't an exact replacement, at least on my printer, and that is frustrating. Many people would likely not know to pry off the sensors, and they'd end up shipping these back.
Next time, I'll probably order another set of non-OEM, as the pricing on the Dell ones is crazy high, but I will likely try another vendor, with the hope of faster shipping and more importantly, a cartridge which is 100 percent compatible with the printer.
-----end of initial review, please read update above-------
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