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My printer keeps on telling me that the cartridge is not compatible or that the cartridge is empty. Sometimes it will print if I keep turning the printer on and off or open the cartridge cover repeatedly and close it. I have been having the same problem with both cartridges that I purchased. The color cartridge seems to be working alright. I bought another set for my daughter 2 BL and 2 CL. She said that the cartridges are working so far. If she has any problems I will let you know.
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I loved the product and the service they gave me on my first order last February.. There was a small problem that Tonerpals corrected quickly, after i contacted them by phone.However, when I tried to contact them by telephone several months later to request some information prior to making another purchase, a recorded message said that they were very busy with other customers, and I should call back in 10 minutes. Same thing happened when I called back after 10 minutes. So I called again after 10 more minutes, with the same results.
My guess is that is that their customer support function has deteriorated significantly since I placed my first order.
I ended up placing my new order with a different vendor that gave much quicker customer service, even though I would have preferred to make the order with Tonerpals because if I had another problem, I would be concerned l that I might get the same slow customer service.
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This cartridge printed more than the mere 50 pages available from some higher priced cartridges, at least 100 pages more.I consider that outcome okay.
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