List Price: $79.96
Sale Price: $13.97
Today's Bonus: 83% Off
I tried using these cartridges and they caused a horrible error with my machine that I could not fix using HP's help. At first I was angry and said angry things about them(the ink manufacturer's), however I work in retail with technology and should know that sometimes you get a bad batch or just one bad cartridge in a batch and I should know better than to go with a knee jerk reaction. Within an hour of my terrible rating of the Sophia company I received a phone call from them. The gentleman I talked to was so apologetic and wonderful and understanding I was surprised. He actually was able to walk me through a troubleshooting to fix my printer (which I thought I was going to have to junk)and made me feel like my opinion of them mattered. I will tell you what, after speaking to the gentleman at Sophia I will seriously consider trying their cartridges again, or at least trying one of the ones that I have left over, in the future. I believe their excellent customer service more than made up for my bad experience and changed my mind about their product. I just have to say thank you to them for caring enough to try to fix my machine and being so polite.
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