Some internet searches turned up the advice of installing a good cartridge, shutting the printer down, and then swapping the cartridges, thus fooling the printer into thinking it was seeing a full cartridge. To my surprise, that worked. The cycle started all over again. Tonight, I got the message saying the cartridge was empty. I tried the same fix as before, but with the result of my printer booting up with an ink system failure message that would not clear on its own. After a few moments of panic, I found a tutorial on using the secret menu to reset the hardware failure and was able to get the printer to come up and recognize the second ink cartridge as good.
The original cartridge has now gone into the trash. If the second cartridge prints normally for a reasonable amount of time, I will increase this rating to 3 stars, as I will have saved money, even if not as much as I should have. The headache alone makes me question the value of this product.
One final note: the ink quality is certainly lower than OEM prints. In areas with black bars or graphics, there is so much ink dumped onto the paper that it actually curls up. That doesn't bother me, as these prints will never leave my house. But if you're looking to do professional presentations, I'd steer clear of this ink.
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Sophia Global ink cartridges have never let me down and the price is very good. I bought these cartridges for an HP C8180 Photosmart. I've had questions about their products in the past and their customer service response time and help is exceptional. I will always look for Sophia Global cartridges first when shopping for ink.
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