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Product was received within a few days and had no issues at all, will be using again. Was packaged properly as well.
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Both cartridges were not shipped in original HP packaging as I thought. I tried to use both cartridges and both issues, a piece broke off of one and the other did not work. They have a 90-day return policy which I could find no record of when I ordered and it is not listed on the products page as of now. It has now been 106 days since I placed my order. This was $290 completely wasted. To replace these cartridges, I ordered original HP cartridges and they are working fine with no issues.
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This s 2nd cartridge I have received in last year that is defective, not sure if HP is cutting corners on their production procedures but I have ordered dozens of these over the years and never had this many issues with HP product.
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It took 20 days, 10 days after the latest date we were supposed to get it to arrive. Installed the first one, the print was so light could not read it. When we pulled it out of the machine it had leaked all over inside and made a huge mess. Thinking it was probably a fluke we tried the other one, same thing, had to clean the machine again and get a cartridge locally as we couldn't wait any longer which worked well. When contacted Midnight Merchant they could not or would not make a decision or own up to their responsibility.
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This is the third time I have ordered this item from this supplier, and as always it arrived on time and in perfect order.
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