Reviews of Epson Complete Ink Cartridge Set for Epson Stylus Photo R3000

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I purchased a full set of ink cartridges from UNIQUE PHOTO in approximately March 2012 with the intent of having them on hand when my current cartridges ran out of ink. We are now in June 2012 and my cartridges are starting to empty. I replaced several of the cartridges, however, the Light Cyan cartridge was defective. I know this because I placed the old cartridge which still had a bit of ink in it, back into the printer and it worked. When that cartridge ran completely out of ink (within 15 minutes), I again placed the new UNIQUE PHOTO cartridge in my printer and it did NOT work. The expiration date on the cartridge is 3/2013.

I spoke to a UNIQUE PHOTO supervising return policy manager who informed me that its return policy states the customer must notify UNIQUE PHOTO by email, within 2 days of receipt of a defective product. If the item is approved for return, it must be returned within 14 days. Its return policy further states, "No returns will be allowed on products which are outdated, opened, damaged, or otherwise not sellable".

I explained to the supervisor that ink cartridges run out of ink at different intervals, not at the same time. How did it expect its customers to use all 9 cartridges within the 2-day period from receipt as required by its return policy? He said I could have purchased one cartridge at a time, which is technically correct, but not as convenient. The representative also said he didn't want to say that I was lying, but how did he know I didn't just go to Staples and buy a bad cartridge and try to pass it off as one of theirs. Really? I also asked how one could know a cartridge is defective unless they open the package, as UNIQUE PHOTO's return policy states no opened products will be accepted for return. He continued to stand by the UNIQUE PHOTO return policy. I suggested UNIQUE PHOTO place a disclaimer on its inks stating they must be tested, and UNIQUE PHOTO must be notified by email within 2 days of receipt, if the product is defective. He felt that would be redundant.

I told him I thought his refusal to replace my cartridge after having spent a lot of money on the entire set was terrible customer service. (My husband is a corporate manager for a very well-respected car company. As a good faith customer service effort, they have replaced entire engines and/or transmissions that are out of warranty in order to retain customer satisfaction and loyalty). I feel UNIQUE PHOTO's refusal to replace a $35 defective ink cartridge to a first-time customer, that was well within the expiration date, is the epitome of horrible customer service. UNIQUE PHOTO just lost what could have been a very loyal customer. Just sayin'.

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Epson's UltraChrome K3 inks have to be some of the best out there. It's what my visual arts school uses for all of their ink jet printers (3880s and up), and it's what all but one or two of Epson's huge high-end professional ink jet printers use.

My only problem with the R3000 cartridges are that they're kind of expensive per ml compared to the 3880's larger cartridges, and of course more expensive than 3rd party ink, but I can't complain about the ink or container quality at all. I'd give them 5 stars instead of 4 if only they were less expensive. Still, the price isn't too bad for the price point of printer involved, just not particularly inexpensive or anything.

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I have the Epson Stylus Photo R3000 and get amazing color and black and white prints. I wouldn't use after-market inks if they were free. Heard too many stories about clogged print heads not to mention the color profiles from Epson (which work great and save me from having to build printer profiles for each Epson paper I use) would not work right with generic inks.

I would not buy from Adorama for a couple reasons: Price is too high for these inks and their return policy stinks. I had a bad experience with Adorama in the past. I purchased a photo background (from Adorama via Amazon) that was described as golden brown; the one that showed up was green as grass. They refused to pay return shipping for an exchange so I paid return shipping for a refund. Adorama has a short deadline for refunds/credits and they require shipping insurance so after all was said and done I spent about $3 for nothing but the aggravation of dealing with Adorama. Not very Amazon-like Mr. Bezos. Never going to purchase anything from Adorama agian.

I purchased a whole set of these cartridges for $26.95 each from Unique Photo online, with free next day air shipping.

Amazon, you should consider Unique Photo for these cartridges. They have the best price and free shipping, family owned business, Est 1940s, out of NJ.

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I took Paul T Stewart's advice, from his review, and ordered all 9 ink cartridges from Unique Photo.

Ordered 1/15/12. Shipped 1/16/12. Received 1/23/12. Price 26.95 per cartridge. No shipping charge. I live on the west coast and order shipped from New Jersey. Arrived in perfect condition.

Very good advice. Thanks Paul.

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Would buy again. R3000 prints great prints but in gets expensive if you make a lot prints. Recommend to others.