Review of Cyan Solid Ink Stick For Xerox Phaser 8560

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After a lot of deliberation and aware of the negative reviews that Media Sciences gets, e.g. in the other post here, I decided to go ahead and order this ink. When we got an out-of-ink error, I popped in the cubes, mindful of having the numbers pointing downwards (e.g. earth-wards!). I closed the printer and oh horror the message was not gone and we could still not print. Restarting etc did not solve the problem.

I was very frustrated and called, then emailed customer service of Media Sciences. I never got through on the phone, but within maybe half an hour of emailing, I got an email message back, with detailed instructions on how to clear the ISC Fault. I tried, but could not get it to work.It being late at night, I decided to call it a day. To my surprise, I had a second email the next morning from Media Sciences following up and asking me whether it solved the problem. I wrote back to tell them that indeed it had not. Within minutes a friendly Media Sciences rep calls me on my phone and walks me through a different procedure to clear the ISC Fault, the PS NVRAM and the PE NVRAM. After a restart all worked like a charm and we are back in printing business.

Four take home messages:

1) Media Sciences rocks! I have never gotten such attentive customer service.

2) Their ink works just fine in the Xerox Phaser

3) The original problem was with the printer in not resetting properly and had nothing to do with me adding 'incorrect' ink.

4) I do not understand why Xerox does not publish the procedures on how to clear the ISC Fault since it seems to be a frequent culprit in Phaser problems.

I for one will continue to save a bundle by buying Media Sciences ink!

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I've been using this ink for over a year in my 8560DN and its always worked well. Yes the shape and color of the cubes are a little different than the original but so what. As long as you put the ink in the way it shows in the directions, and it only seems to go in that way, it works fine. As far as the printing quality, I can't tell any difference between it or the original ink.

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The only time I have had a problem with this ink is when I put it in incorrectly (which only happened with yellow). The number has to go down when it does, the printer recognizes it every time. (Note it's a major pain getting the ink back out once you've put it in wrong!)

That would be the only downside to this ink. The Xerox ink can only go in one way, so it would be very unlikely to get it in wrong.

I do agree that the color isn't quite as vibrant as one probably gets with Xerox, but for my needs it works fine (presentations, proposals, return address labels, etc).

Honest reviews on Cyan Solid Ink Stick For Xerox Phaser 8560

This solid ink cube is not the same shape as the genuine Xerox 8560 solid ink cube and the Xerox 8560 will not recognize that it is installed and will continue to display an "out of ink" error message. Adding a 2nd one doesn't change the outcome. They might be for a different Xerox printer but they will not work in the Xerox 8560.