List Price: $27.99
Sale Price: $11.95
Today's Bonus: 57% Off
This ink cartridge was shown on Amazon.com as compatible with the K7M0 meter model, but IT IS NOT. The cartridge we received didn't even look quite like the photo on the website. After installation, reinstallation and running several test prints, it still did not print correctly. In fact it got worse with each attempt. I found that the ink nozzle is not the same size as the one on the PB ink cartridge we have, so it does not fit properly into the receptacle, and the ink does not flow correctly. I also noticed on the generic-looking box, labeled "Perfect Post," it had a sticker on it that said "797-0 use for K700," which suggests that the cartridge is incorrect, as the K7M0 uses the 797-M. In addition, the box also said "Everything you need, including step by step instructions is included in this handy pack." No such instructions were included (and the statement had punctuation errors). They probably use this box for all cartridges.
When I spoke to a rep at GO-DPS, she told me it sounded like the cartridge was defective, although I don't believe it was. She said I had the option to receive an immediate refund, but she could also send us a "different brand" of cartridge to try. I wonder how many brands they sell for this meter? She assured me that, if the replacement doesn't work either, I can request a refund. Given that she offered to give us the refund this time, I would assume that should not be a problem. She said that this is their most popular cartridge, and that other customers found it to work well. Well, the replacement had the same problem as the first one we received. I tried to talk to the same rep on the phone, but she kept saying she couldn't hear me because of a bad connection, although she heard enough to know I was complaining about the cartridge. She gave me her email address, but I found out when my message bounced back that it was the wrong address. I changed a dot in the go.dps part of the address she gave me to a dash, and it went through. She responded immediately that we would receive a refund, and did not want the cartridges returned (although I would have).
I've read reviews of other such remanufactured cartridges for the K7M0 complaining they don't work in the machine, so it must be a common problem. Although the PB cartridge costs three times the cost of the remanufactured ones, it's the only one that seems to work without problems (which I'm sure is PB's intention).
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This is NOT the product in the picture. I had ordered the product in the picture before and did not experience a problem other than the ink ran out much sooner than I expected (which, I assume, is why these knockoff products are always so cheap). The product arrived in a generic box with the name "Perfect Post" and a sticker which said "797-0 use for K700". Neither the packaging nor the product itself looked anything like my prior purchase. Just threw $19 in the wastebasket. No more knockoffs for me. I am going back to Pitney Bowes, in the long run cheaper and no aggravation.
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